Voco provides the full range of IT/ICT consulting and professional services regarding telecommunications and telephony. Our range of services includes Strategy, Architecture, Procurement/Sourcing and Project Management.
Our Professional Services | Telecommunications & Telephony
Our telecommunications and telephony professional services and consulting solutions include:
Technology Strategy
Includes:
- Identifying the scope of technology and using our unique interaction modeling methodology to identify how telephony enables business and customer interaction. This includes e-mail, web, internal and external phone systems.
Telecommunications Architecture
Includes:
- Developing a blue print/design model for telecommunications and telephony, incorporating: the Contact Centre; workforce management; call recording; application integration and workflows; mobility and in-the-field communication options; and enterprise-wide telephony.
Procurement/Sourcing
Includes:
- Providing guidance and recommendations for the procurement of the agreed technology. The ‘sourcing strategy' will include a current review of the supplier/vendor market, and recommend ‘what to buy' and ‘best purchase/procurement option/s'.
- Assisting with and/or undertaking negotiation of supplier contracts.
- Developing required business cases.
- Assisting/managing the procurement process (in part or in full). Includes developing the RFP, reviewing suppliers, evaluating suppliers/RFPs, managing internal sign-off.
Project/Programme Management
Includes:
- Providing full project management and resourcing of implementation including project scope management, and internal/external communications.
- Governance and stakeholder management.
- Organisation change management.
- Vendor and supplier liaison.
For further information about our IT professional services, or to discuss your business requirements please Contact Us.
