Sunit Prakash

A strong understanding and operational experience in all facets of technical service

• IT Service Management
• Service Desk Processes
• Process Improvement using Lean Transformation
• World Traveller & 4 Wheel Driver

Background

Sunit is in the business of helping your business to improve customer satisfaction, operational efficiencies and your financial bottom line. With 20 years experience, Sunit has extensive knowledge in building, operating and optimising technical service and support organisations.

Headhunted from IBM New Zealand where he ran a team of Client Service Managers, Sunit setup the support operations for Nasdaq listed ERP vendor Baan in Sydney, before moving on to run their Asia Pacific Support Operations. At Baan, Sunit implemented their global 24 hour "follow the sun" support model and lead the APJ support organisation through a successful Lean Transformation program resulting in achieving "best in Class" customer satisfaction results.

Sunit is on the itSMFnz National Executive and is an active member at itSMFnz Wellington.

Biggest Voco Projects

Enterprise Contact Centre Platform Project, ANZ National Bank Telecommunications Refresh Project

Strengths

A strong understanding and operational experience in all facets of technical service, support and the Service Desk Function. When combined with his passion for customer satisfaction and his pragmatic approach, this translates to organisations crystalising their requirements quickly, and achieving their objectives easily.

Click here for Sunit's detailed profile (PDF).

Contact Details