Strong focus on understanding the drivers for successful projects
- Voco Founder & Engagement Principal
- Customer Relationship Mgmt & Contact Centre Strategist
- Project and Programme Manager and Director
- Coast-to-Coaster
Background
Paul has been in the Information Technology industry for 30 years and is an experienced Project Director and Consultant. Paul has led consulting and delivery projects in Customer Relationship Management and Contact Centres, as well as large-scale business process re-engineering projects. Paul has a strong focus on understanding the drivers for successful projects and has trained in Facilitating Systems Thinking to help groups understand and identify the most effective course of action.
Biggest Voco Projects
Enterprise Contact Centre Platform Project, ANZ National Telecommunications Refresh Project, Inland Revenue Telecommunications Review Project, IAG Telecommunications Strategy, Interisland Line Contact Centre Outsourcing, BNZ Credit Cards Call Centre Optimisation
Strengths
Paul's ability to form effective working relationships and get to the heart of business problems means he is able to quickly adapt to new situations, assess risk against objectives, and implement appropriate strategies then deliver.
Click here for Paul's detailed profile (PDF).
Contact Details
| Email: | paul.gordon@voco.co.nz |
|---|---|
| Mobile: | 021 718 190 |
