Department of Conservation
The Department of Conservation operates in remote locations through New Zealand and has unique telecommunications demands.
Ministry of Economic Development
The Ministry of Economic Development (MED) was embarking on a major review of their infrastructure and needed to confirm that their Telecommunications platform would meet business and technology needs.
Inland Revenue I
Inland Revenue's call centres are a key interaction channel handling a large number of diverse interactions with large processing peaks each year. Inland Revenue had developed a strategic view of the future for their call centres, and requested assistance turning the vision into a roadmap.
Inland Revenue II
Inland Revenue conducted a strategy, sourcing and deployment process for a new Telecommunications platform. This platform was critical to Inland Revenue’s business direction and their ability to implement new working models..
New Zealand Police
Following the review of their Communications Centres in 2005, New Zealand Police engaged Voco to facilitate a one-day workshop to review their current workforce management approach and methodology.
State Services Commission
The development and deployment of a Government Shared Network (GSN) was approved by Cabinet in mid-2005.
The New Zealand Customs Service
Customs was concerned that it had lost control of the manner in which callers interacted with them.
Ministry of Justice
The Collections Department of the Ministry of Justice operates a virtual contact centre across two sites (Auckland and Wellington). The Ministry is implementing a multi-stream programme of work to improve the performance of their contact centre operation and has engaged Voco to provide expert advice on optimising the operational structure.
