Workforce management requirements and RFP creation
EziBuy wished to select a Workforce Management Solution to support growth in their contact centre covering over 200 staff. Building on previous design work with the EziBuy business and call centre Voco was engaged to define user requirements and create an RFP to enable EziBuy to select an appropriate system.
The output was developed to enable EziBuy to run the selection and evaluation process themselves.
