Delivering real results
Find out more about groundbreaking projects that have delivered real results to our clients.
Ministries
Department of Conservation
The Department of Conservation operates in remote locations through New Zealand and has unique telecommunications demands.
Ministry of Economic Development
The Ministry of Economic Development (MED) was embarking on a major review of their infrastructure and needed to confirm that their Telecommunications platform would meet business and technology needs.
Inland Revenue I
Inland Revenue's call centres are a key interaction channel handling a large number of diverse interactions with large processing peaks each year. Inland Revenue had developed a strategic view of the future for their call centres, and requested assistance turning the vision into a roadmap.
Corporate
AMI Insurance
AMI Insurance operate two call centres in Christchurch and Auckland, as well as call taking to branches. Over time the scope and especially the scale of the operation had changed significantly, and as a result the previous technology and management processes were not keeping pace with the required customer experience.
AXA Australia
AXA Australia planned to consolidate the operations of five discrete call centres under a virtual call centre model.
